Refund Policy

1. All sales are final

Maskly Pro is a digital license. It is delivered the moment you pay, and it cannot be taken back. For that reason we do not give refunds, and a purchase cannot be cancelled or exchanged once it is made.

You do not need to buy to find out whether Maskly works for you. Masking files of up to 500 rows and restoring files and text are free. Please try your own kind of file before you pay.

2. What this covers

We do not refund because of:

• a change of mind, or not using Pro;
• a lost key file, a lost passphrase, or losing access to a browser;
• a license that was disabled because it was shared or misused (see the Terms);
• a change to the features, limits or price of Maskly, or the service being stopped;
• results that were missed or wrong, because masking is best effort and you check the file yourself.

3. If something is broken

If Pro does not work and you cannot fix it with our help, write to support@maskly.app within 14 days of buying, with your order number and a description of the problem. We will try to put it right. If we cannot, we may, at our sole discretion, refund the order. That is a courtesy and not a right, and a refund in one case does not create a right in another.

4. Payment disputes

If you do not recognize a charge, or you think it is wrong, write to us first and we will look into it. Lemon Squeezy, which takes the payment, has its own terms and may in some cases refund or reverse a payment on its own. That does not create any right against us. A dispute for a purchase covered by this policy can lead us to disable the license.

5. Your legal rights

This policy does not take away rights you have under the law where you live that cannot be waived. See the Terms of Use for the full picture.